Refunds or credits do not include original shipping and handling charges. All items must be in the original unopened, undamaged packaging. No refunds or exchanges are allowed after 5 days from delivery or for items that have been opened.
A re-stocking fee of 20% of the purchase price will be charged on all returned items, unless the item is defective and exchanged for the exact same item
To return an item you must e-mail Customer Service at firstname.lastname@example.org for prior approval and obtain an RMA number. All merchandise purchased from Aiko Trading Company, Inc. is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Aiko Trading Company, Inc. is not responsible for lost or damaged packages.
We will not accept returns or exchanges without a RMA number. Once a return has been authorized the product must be received within 30 days of authorization.
Due to the nature of the product Video Projector Lamps Are Not Returnable. For warranty information please contact the manufacturer.
Cancellations: If you would like to cancel your order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or Aiko customer service.
If any of the above conditions are not met, Aiko Trading Company, Inc. reserves the right to refuse the return.